WHAT KIND OF RECORDINGS CAN THE ADTEL STUDIO COMPLETE?

Pretty much any type of recording that can be done using a human voice is conceivable. Let us know what you have in mind, and we’ll do our best to make it happen! (Radio spots, web recordings, voicing for video, etc.)

MY BUSINESS ALREADY HAS ADTEL EQUIPMENT, BUT WE PLAN TO MOVE TO A NEW SITE SOON. HOW DO I ARRANGE FOR THE ON-HOLD PLAYER TO BE MOVED ALSO?

Usually, your telephone technician can handle this for you, especially if they’re already moving your phone system equipment. We’ll be happy to provide the technician with installation instructions for any of our players.

ONCE I’VE RECEIVED MY FILE, HOW DO I LOAD IT INTO MY PHONE SYSTEM?

This is usually done via some type of browser or software interface between your computer and your phone system. Your telephone technician, administrator, or IT person should be able to provide you with the procedure for loading the file. In some cases you’ll simply forward the file to them, and they’ll load it for you. They would charge you directly for their services if any fees were to apply.

WHAT KIND OF AUDIO FILES CAN YOU PROVIDE?

Our studio is equipped with conversion software which can deal with an extensive range of files. Some file sizes however, are too large to send as email attachments, so in such cases we can provide you with a link to a secure FTP site to transfer the file to you.

WHY DO YOU NEED SPECIFIC FILE REQUIREMENTS FOR AN AUDIO FILE?

– File specs are related to the phone system. Different manufacturers design their systems with different software parameters, which use different types of files. Here’s what we’ll need to know:
– Make / Model of Phone system
– File Format (including file extension, eg: .mp3, .vox, .wav)
– Sample Rate (kHz) – Resolution (bit rate)
– Audio peak level (typical is -6dB)
– Maximum length / file size (if any)
– Email address (system turn-up)
– Email address (subsequent updates)
– Expected Turn-up / Cutover date
If you’re not sure what your system specs are, just let us know what make/model of system you’re using (or who the provider is), and we can research it from our end.

DOES MY ON-HOLD PRODUCTION PLAY FROM THE BEGINNING EVERY TIME A CALLER IS PLACED ON HOLD?

If you use ​Adtel equipment​ for your on-hold service, your production will play in a continuous loop 24/7 so the messaging they hear will just be dependent on where the production is in the loop when they are placed on hold. On the other hand, if you use a ​telephony file​ for your service (mp3, vox, wav, etc.), the phone system itself will determine whether the production will play from the beginning or in a loop. Your system provider can advise you on how your file will be heard.

DOES MY ON-HOLD PRODUCTION PLAY FROM THE BEGINNING EVERY TIME A CALLER IS PLACED ON-HOLD?

If you use Adtel equipment for your on-hold service, your production will play in a continuous loop 24/7 so the messaging they hear will just be dependent on where the production is in the loop when they are placed on-hold.

WHAT’S THE DIFFERENCE BETWEEN PHONE GREETINGS/AUTO-ATTENDANTS AND MESSAGES/MUSIC ON-HOLD?

Phone greetings/auto-attendants are heard by callers when they call into a business before they speak with someone. Your callers will hear the on-hold messaging when they are placed into the on-hold queue.

WHAT IS THE COST FOR PROFESSIONALLY-RECORDED GREETINGS FOR MY PHONE SYSTEM?

Answer: The cost is dependent on the number of and length of the greetings you require. Once you submit us a rough draft of what you’re looking to have recorded, we can provide you a quote for your project.

WHAT LANGUAGES DO YOU OFFER?

Answer: We have English, French, and Spanish voice talents, however, we can source other specialty languages on an as-needed basis.
NOTE: We should probably put some sort of a disclaimer that specialty languages could have additional fees associated with them. The reason? They always cost us a lot more money and we don’t want to lose money on requests for specialty languages. We would provide them a quote once we receive the scripting, and source a voice talent and get a quote from them.

HOW DO I CHOOSE A VOICE TALENT(S) FOR MY SCRIPT/PRODUCTION, AND HOW DO I CHOOSE A MUSIC CATEGORY FOR MY PRODUCTION?

This is what we currently tell clients:
Please visit our website at​ ​https://www.adtel.com/voice-samples.html​ and
https://www.adtel.com/music-samples.html​ to listen to samples from our voice talents and music categories. For voice talents, you can choose a male voice, a female voice, or a male/female alternating combination. For music, please choose one category of music to use in the background of your production.

WHAT IS ADTEL’S GUARANTEE?

All on-hold playback equipment and productions supplied by ADTEL are 100% guaranteed and warranted. If you require service or have any technical questions, please contact our service department toll-free at 1-800-661-9999.

HOW CAN I LISTEN TO MY OWN COMPANY’S ADTEL MESSAGES?

If you’re using a “key” type phone system (one where you select the line number yourself) you can check your hold messages yourself.

1.  Select an outside line -​ press the button for the line you want to use, or dial 9 if using a PBX system.

2. Dial your telephone number -​ you will then see another line flashing as your call comes in. But before you can answer the line you must…

3. Press the “hold” button -​ this places your outgoing call on hold, and allows you to…

4. Answer your own incoming call -​ Because the original line was placed on hold, you should hear the “on-hold” production playing once you’ve answered it.

These steps should give you a good idea as to how your on-hold system sounds to your callers. The hold volume may be adjusted using the volume control on the ADTEL playback unit. 

ARE ALL PHONES CREATED EQUAL?

Yes but, some definitely are more “equal” than others! Don’t be satisfied with second-rate sound. ADTEL has a wide range of products and solutions to help you get the most out of your on-hold system.
[ * Possible link here so the user can learn more about products and solutions * ]

WHEN DO CALLERS HEAR MY ADTEL MESSAGE?

ADTEL messages play continuously on all lines of your telephone system. Callers, when placed on hold, will hear whatever message is playing at that point. Your staff can answer any questions that may arise if callers hear only a partial message.

HOW DOES ADTEL WORK WITH MY PHONE SYSTEM?

Your telephone system is ADTEL ready if the Music On Hold feature is activated. If Music On Hold is not activated, we can help to have your telephone supplier do this for you. Your telephone company bills you directly for this service.