VOICE PROMPTS

Auto Attendant, Automatic Call Distribution and Interactive Voice Response

Elevate your corporate image with professionally recorded voiced phrases for your Auto Attendant, Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and voicemail platform

Voice prompts are pre-recorded messages that are produced with high-resolution audio, using professional quality microphones to obtain the best possible sound quality and clarity at the source to give your business a more professional image.

ADTEL has the capability and expertise to provide professional recordings for virtually unlimited Telecom related applications and equipment. Whether you need phrases for your Interactive Voice Response (IVR), full menus for your voicemail, or simple Automatic Call Distribution (ACD) greetings, we produce and master all of your files in our professional, state-of-the-art, recording studios and optimize them for exceptionally high quality playback over any phone system. Delivered to you “ready-to-use”, in your required audio format at no extra cost! ADTEL offers the best in IVR voice recording.

This Service includes:

All of your messages are produced with consistently recorded voice and volume levels, guaranteed to give your business a more professional image.

Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.

Diverse Voice Talent

With our extensive roster of professional voice talents to choose from, you’re sure to find the perfect voice for your production. We offer voice-over recordings in most international languages and can also provide multi-talent and multi-lingual voice-over productions.

Broadcast Quality Recordings

All of our productions are digitally mastered in our state-of-the-art recording studio and are optimized for fidelity and clarity so you get the highest quality Auto Attendant, ACD, and voicemail greetings available.

Any File Format / Any Phone System

We record voice-over productions for any type of phone system. Whether you have a PBX or VoIP system or even a cell phone, we deliver your files in the specific format you need. If you aren’t quite sure of your format requirements, we will work with you during an initial technical consultation to determine the specifications required for your system.

Quick Turn Around Time

We can turnaround most voicing projects within a five day period. If you require the files sooner, we can accommodate rush orders. Just ask us how!

Did You Know ...

Auto Attendant Greetings, ACD prompts and IVR messages are different!

What makes Auto Attendant, ACD and IVR different?

Auto Attendant

 Auto Attendants answer incoming calls instead of a live person. The recordings will present a caller with a list options to choose from. When a selection is made, the phone system directs the call to the appropriate department or person.

Automatic Call Distribution

Automatic Call Distribution programmatically directs calls to the appropriate department or available agent. This system transfers calls based on predertermined rules including by area code, time of day, etc.

Interactive Voice Response

Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.

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