© COPYRIGHT 1982 - 2020 ALL RIGHTS RESERVED
VOICE PROMPTS
Auto Attendant, Automatic Call Distribution and Interactive Voice Response
Elevate your corporate image with professionally recorded voiced phrases for your Auto Attendant, Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and voicemail platform
Voice prompts are pre-recorded messages that are produced with high-resolution audio, using professional quality microphones to obtain the best possible sound quality and clarity at the source to give your business a more professional image.
ADTEL has the capability and expertise to provide professional recordings for virtually unlimited Telecom-related applications and equipment. Whether you need phrases for your Interactive Voice Response (IVR), full menus for your voicemail, or simple Automatic Call Distribution (ACD) greetings, we produce and master all of your files in our professional, Edmonton based recording studio and optimize them for exceptionally high-quality playback over any audio system. All orders are ready to use upon delivery and provided to you in any audio format! ADTEL is the best provider for your IVR-Recording needs.
This Service includes:
- Initial Technical Consultation
- Professional Script Editing
- Professional Voice Talents (Male or Female)
- Broadcast Quality Recording & Mixing
All of your messages are produced with consistently recorded voice and volume levels, guaranteed to give your business a more professional image.
Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
The Studio Process
Voice-Over Talent
The Studio Process
Simply provide us with the messages or phrases you want to be recorded along with the format requirements, and we can start a recording session. Messages for a variety of different applications and equipment can be combined in one recording session.
For remote access, we will need a phone number to access the equipment, passwords, access codes, as well as the command keys for changing the messages. For sound files, we’ll need to know the make and model of the equipment your messages are being loaded into and the sound file properties. If you aren’t quite sure of your format requirements, please give us a call and we’d be happy to help you.
High-resolution audio and quality equipment form the backbone of our recording philosophy. This method has had us obtaining the best possible sound quality for our clients for over 30 years. Each file is hand-edited by our experienced engineers, removing background noises, tiny breaths and anything that takes away from a perfect audio experience.
Next, we compress and normalize the file. The result is a small, efficient file easily transferred and uploaded to its final destination. This process is crucial for system prompts such as dates and number sets.
The last step in achieving the highest quality audio is the file format conversion. ADTEL On-Hold Messaging has developed a unique and efficient process that produces impeccable audio in the final product from thousands of hours of practice and procedure. Whatever your system is, we will convert the audio file to match it — resulting in butter-smooth VR’s that sound amazing over any phone system.
Voice-Over Talent
With our extensive roster of professional voice talent to choose from, you’re sure to find the perfect voice for your production. Our current voicing roster includes English, French, and Spanish voice talents. Need another language? No problem! We can source voice talents for languages around the world.
Want more information on having professionally-recorded greetings for your business? Visit our contact page and we’ll contact you to provide you with more details, as well as a free quote for your project.
Diverse Voice Talent
With ADTEL, language isn't a barrier. We work with talent of all languages and backgrounds, so we can proudly offer VO recordings in most languages — resulting in you reaching your target market in a way that is most comfortable to them.
Broadcast Quality Recordings
All of our productions are digitally mastered in our state-of-the-art recording studio and are optimized for fidelity and clarity so you get the highest quality Auto Attendant, ACD, and voicemail greetings available.
Any File Format / Any Phone System
We record voice-over productions for any type of phone system. Whether you have a PBX or VoIP system or even a cell phone, we deliver your files in the specific format you need. If you aren’t quite sure of your format requirements, we will work with you during an initial technical consultation to determine the specifications required for your system.
Quick Turn Around Time
We can turnaround most voicing projects within a five day period. If you require the files sooner, we can accommodate rush orders. Just ask us how!
Did You Know ...
Auto Attendant Greetings, ACD prompts and IVR messages are different!
What makes Auto Attendant, ACD and IVR different?
Auto Attendant
Auto Attendants answer incoming calls instead of a live person. The recordings will present a caller with a list options to choose from. When a selection is made, the phone system directs the call to the appropriate department or person.
Automatic Call Distribution
Automatic Call Distribution programmatically directs calls to the appropriate department or available agent. This system transfers calls based on predertermined rules including by area code, time of day, etc.
Interactive Voice Response
Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
Auto Attendant, ACD and IVR
Voice Samples
MALE SAMPLE:
FEMALE SAMPLE:
MALE SAMPLE:
FEMALE SAMPLE:
MALE SAMPLE:
FEMALE SAMPLE:
